We offer a 30-day money-back guarantee.
Our company provides a 30-day money-back guarantee for all our products. If, for any reason, you are not completely satisfied with the product you have purchased, you may return it within the 30-day window and receive a full refund for the cost of the product. However, please note that shipping charges are final and non-refundable.
Please fill in your original order number on the subject line of your email and request an RMA (return merchandise authorization) number by email. Please also include a quantity and what you would like to return in the body of your email.
Upon receiving the RMA number, please put it on the outside of the package you use to return the item.
Please include all the items, including instruction materials, in the original condition they were received for the full refund. Otherwise, the item(s) is subject to a 15% restocking fee, which is deducted from the total refund amount.
You will be responsible for paying for return shipping costs for your item(s). You can request us to send a return label by email, and the shipping cost will be deducted from the refund total.
If the return is due to a manufacturing defect, shipping error or damage in transit, we will cover the return shipping cost.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. It's rare, but sometime things do get lost in the mail.
Refunds will be issued to the original form of payment used for the purchase, and you will receive a refund confirmation email. Kindly note that it can take 3-5 business days for the payment to show on your account (depending on your financial institution) after the refund has been processed.
Guidelines4Quilting
24201 Hollyoak Unit L
Aliso Viejo California 92656
We offer a 30-day money back guarantee.
If, for any reason, you are not 100% satisfied with the product you purchased, you may return it and receive a full refund for the cost of the product. Shipping charges are final and cannot be refunded.
Please fill in your original order number on the subject line of your email and request an RMA (return merchandise authorization) number by email. Please also include a quantity and what you would like to return in the body of your email.
Upon receiving the RMA number, please put it on the outside of the package you use to return the item.
Please include all the items, including instruction materials, in the original condition they were received for the full refund. Otherwise, the item(s) is subject to a 15% restocking fee, which is deducted from the total refund amount.
You will be responsible for paying for return shipping costs for your item(s). You can request us to send a return label by email, and the shipping cost will be deducted from the refund total.
If the return is due to a manufacturing defect, shipping error or damage in transit, we will cover the return shipping cost.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. It's rare, but sometime things do get lost in the mail.
Refunds will be issued to the original form of payment used for the purchase, and you will receive a refund confirmation email. Kindly note that it can take 3-5 business days for the payment to show on your account (depending on your financial institution) after the refund has been processed.
Guidelines4Quilting
24201 Hollyoak Unit L
Aliso Viejo California 92656
